Consular Assistance at Work
Context
The Foreign & Commonwealth Office is a department of the Government of the United Kingdom with over 7,500 workers.
Challenge
Our world is ever-changing and increasingly dangerous. Hazards such as cyber-activity and human trafficking are on the rise. The Foreign & Commonwealth Office wanted to develop and standardise the skills training given to all of their consulate staff posted all around the world.
The Solution
Alchemist created a broad range of scenarios via multiple different means. We created face-to-face simulations, simulated telephone conversations, and forum theatre pieces.
Our actor-facilitators worked with a number of participants in a round-robin scenario so that many different bases were covered. For example – prison visit scenarios, hospitalisation scenarios, and lost documentation.
The impact
Alchemist has delivered hundreds of these programs since 2003, training hundreds of staff in the process all around the world. Including consular staff in global cohorts, delivering with location-specific facilitation teams in regions such as APAC, North & South Americas, as well as the UK/EU.
