Enhance skills, transform behaviours and create a difference that your customers will love.
Customer Experience, or CX, relates to the journey experienced by your customers when connecting with you to buy your product or service and how it’s delivered. Each stage of this journey is crucial, as the customer will remember the positive and negative aspects of their experience and this will in turn impact their loyalty
Understanding the way your internal processes and services match the customer’s experience and expectations is crucial to delivering experiences which will be remembered for all the right reasons. Companies that get this right are customer centric – a quality we focus on and drive through our training.
Who is it for?
Development isn’t just for the board or those in the operations teams, but for every person in your organisation so they can understand the importance and impact of customer experience. Ensuring CX is taken seriously shows the whole team how their role can positively impact the customer, the organisation and essentially, the bottom line.
Managers seeking to gain a clearer understanding of how their team can become more customer-centric will excel with an Alchemist CX learning journey, giving them the knowledge and skills to influence strategy throughout their organisation.
Our Alchemists will work with you to help you understand the Customer Experience currently provided by your business. From there, we will help you to develop, monitor, measure and improve your CX offering by providing blended training so that your employees can deliver a more positive and effective CX.
Working with you, we build immersive learning experiences designed to help participants:
- Develop the awareness and skills to transform customer experience
- Appreciate their personal role in delivering excellence
- Take responsibility for impressing the customer
- Practice skills and explore different scenarios
- Re-evaluate personal priorities in the workplace