Improving Sales Through Service
Consumers have more influence and access to product information and access than ever before. They don’t need to rely on a business to give them information about a product or service, they can find out anything and everything they need to know by simply researching online.
Earning your customers’ trust comes from consistently providing excellent customer service. That means putting your customers’ needs first, and recognising that it’s easy to be nice to customers when they’re happy with your company, but the real test is when they need something that falls outside your scope of support.
Out Of The Box Learning Delivery Level
Online learning, gamification, app based journeys, video content, webinars.
Virtual and in person, task based, facilitated, practise with actors and coaches.
Create your own Alchemist Blend
Bring your learning experience to life by adding some extra elements.
Our delivery experts can help you customise this Alchemist Learning Journey into a Highly Immersive Virtual Event or into a real play practical or immersive experience. By adding some additional elements, you can make your event even more memorable and engaging. So don’t hesitate to speak to our delivery experts about customising this journey into something truly special.
WHAT DOES ALCHEMIST Customer experience EXCELLENCE LOOK LIKE?
Customer Experience (CX) Development isn’t just for the board or those in the operations teams, but for every person in your organisation so they can understand the importance and impact they can have on the customer experience.
Ensuring CX is taken seriously shows the whole team how their role can positively impact the customer, the organisation and essentially, the bottom line.
Building some practical communication skills in order to surface and meet needs, the programme also delves deeper into the world of your customer and how to make moments of magic that inspire loyalty.
Who Is It For
What Will People Learn?
Working with a steering group we will hold structured learning conversations to understand the challenges and opportunities you are working with.
MYSTERY SHOPPING AND NPS
CUSTOMER JOURNEY MAPPING
Map the journey a customer takes when they interact with your business. Here we identify the touchpoints that make the difference in converting a sale.
OUR IMPROVING SALES THROUGH SERVICE SOLUTION DELIVERY FORMAT
We offer fully blended learning and development solutions, underpinned by data and technology.
Frequently Asked Questions
By consistently providing excellent customer service, businesses can earn their customers’ trust, which can lead to repeat business, positive word-of-mouth recommendations, and ultimately, increased sales.
The Alchemist Learning Journey is designed for managers and leaders who want to improve their customer service and sales skills.
- Redefining and owning great customer service
- Understanding customers as individuals with unique needs and challenges
- Developing skills to adapt to these needs
- Linking the processes of service and selling to provide a unique experience.
The Improving Sales Through Service program can be delivered in virtual, instructor-led format, as well as through interactive, facilitated group workshops, self-reflection and peer coaching, experiential actor-led coaching and scenarios in practice, emotional intelligence profiling and coaching, experiential group work, and offline group work.
Diagnostic options available for the Improving Sales Through Service program include understanding your business through structured learning conversations, mystery shopping and NPS, and customer journey mapping to identify the touchpoints that make the difference in converting a sale.