Holding High Impact Conversations

Create better outcomes for difficult situations with Alchemist

Practical conversation training using live actors helps people learn how to communicate effectively and practise difficult conversations in a safe environment.

The training helps participants to understand the importance of body language and tone of voice, and it also provides them with an opportunity to practice their communication skills in a supportive environment, where mistakes can be made and rectified.

Hold high impact Conversations across some of the most important topics.

The programme Will Enable the participants to:

Q&A Carousel with our Director of Experiential Learning, Lucy Kent

AVOIDING THE EXODUS

Why having that difficult conversation is one of the best ways to retain the best team.

It’s more crucial than ever to be able to have honest conversations in the workplace, even when they are challenging. Being able to communicate effectively can make all the difference when bringing up a challenging subject with your boss or discussing a delicate matter with a coworker.

using high impact conversation training to MANAGe DIFFICULT situations AND UNACCEPTABLE BEHAVIOUR

Take a look at our managing high impact conversations in practice

The impacts of ignoring difficult conversations

have you had one of these difficult work conversations recently?

FROSTY RECEPTION

CLICHE KITCHEN

EXPLOSIVE CONVERSATIONS

OFFICE SASSQUATCH

DEPARTMENT DRAGON

THE IRRELEPHANT

OVER EAGER BEAVER

DRAMA LLAMA

SAFE SPACE

COMMON SENSORY ROOM

LEVEL UP
WITH ALCHEMIST
Elevate your conversation by practicing High Impact Conversations with Alchemist. Unlock a better way to work and gain access to the common sensory room and conversational safe space

Get In touch To Find Out More

Other Top Programmes for looking after your talent

ATTRACT & RETAIN TALENT

Understanding how to convey what it means to work for your company and how it can align with an individual’s personal strengths and values is crucial in a competitive market for talent to join and stay in your team.

ENHANCING PERFORMANCE PRODUCTIVITY FOR MANAGERS

A SOLUTION SET OF PRACTICAL TOOLS TO CREATE AND MAINTAIN A HIGH PERFORMANCE TEAM

Harmonising, maintaining, and improving both business and individual performance are the main goals of performance management. Alchemist offers a wealth of knowledge on how to create the ideal environments, cultures, and leadership styles to make performance management effective.

EMBEDDING & MAINTAINING CULTURE

It’s crucial to comprehend how to communicate what it means to work for your business and how it can align with a person’s personal strengths and values in a competitive market for talent to join and stay in your team.

SPEAK TO AN ALCHEMIST

The Frosty Reception

FROSTY RECEPTION

A Frosty reception can feel rubbish. You thought you were just doing your job but apparently, you made a mistake. And now your colleagues are giving you the silent treatment. It's like walking into a cold room - the atmosphere is chilly, and you can cut the tension with a knife. If only they could have an honest conversation about your performance? With the right kind of approach to the situation, walking into a frosty reception presents an opportunity to clear the air and move on from whatever thing happened.

After all, difficult conversations are a natural part of work relationships. So, next time you're met with a Frosty reception, try to see it as an opportunity to build a stronger relationship with your colleague. Who knows? You might even come out of it feeling more inspired than ever before.

ICE QUEEN

Having a conversation with the Ice Queen is always a bit of a gamble, because
you never know if you're going to end up with frostbite or not. But sometimes,
you just have to take the risk and go for it. After all, what's the worst that could
happen? You could end up with a cold shoulder? Or maybe even a case of the sniffles?

Either way, practicing this type of conversation in a safe space with your
colleagues as part of a High Impact Conversation training session can help you learn how to thaw out that frosty person at work.

IMAGINE IF… DRAMA DIFFUSERS

If you're looking for a way to dampen the drama at work, you need the drama
diffuser. This magical gizmo emits a calming aura that instantly puts an end to office conflict.

Simply hose down your colleagues, and watch as the drama dissipates into
thin air. So put down that bottle of wine and pick up a drama diffuser now!

A Frosty reception can feel rubbish. You thought you were just doing your job but apparently, you made a mistake. And now your colleagues are giving you the silent treatment. It’s like walking into a cold room – the atmosphere is chilly, and you can cut the tension with a knife. If only they could have an honest conversation about your performance? With the right kind of approach to the situation, walking into a frosty reception presents an opportunity to clear the air and move on from whatever thing happened.

After all, difficult conversations are a natural part of work relationships. So, next time you’re met with a Frosty reception, try to see it as an opportunity to build a stronger relationship with your colleague. Who knows? You might even come out of it feeling more inspired than ever before.

Having a conversation with the Ice Queen is always a bit of a gamble, because you never know if you’re going to end up with frostbite or not. But sometimes, you just have to take the risk and go for it. After all, what’s the worst that could happen? You could end up with a cold shoulder? Or maybe even a case of the sniffles?

Either way, it’s probably worth it to try and thaw out that frosty person at work. Who knows, you might just end up having a nice chat.

If you’re looking for a way to dampen the drama at work, you need the drama diffuser. This magical gizmo emits a calming aura that instantly puts an end to office conflict.

Simply hose down your colleagues, and watch as the drama dissipates into thin air. So put down that bottle of wine and pick up a drama diffuser now!

THE CLICHE KITCHEN

CRAWLING ON BROKEN GLASS

Have you ever had a conversation that felt like being made to crawl across broken glass? You know the ones: they're the ones that are unnecessarily painful, whether because of the topic being discussed or the people involved.

But fear not, you aren’t alone. We've all had to have those difficult conversations. And we all survived. With a bit of practice, you can learn to get through these conversations largely unscathed!

TREADING ON EGGSHELLS

We've all been there before. You're at work, and you find yourself treading on eggshells. Maybe you're avoiding a difficult conversation with your boss, or maybe you're just trying to keep the peace in a tense situation. Either way, it's not a fun place to be. And it can take a toll on your mental and emotional health.
The thing is, when we avoid difficult conversations, we're usually just putting off the inevitable. Sooner or later, the issue is going to come to a head. And when it does, it's likely to be even more emotional and difficult than it would have been if you had addressed it head-on in the first place.

So what can you do? The next time you find yourself treading on eggshells at work, try to have a constructive conversation about the issue. It won't be easy, but it will be worth it. By dealing with the problem directly, you can help resolve it and move on with your life.

OPENING A CAN OF WORMS

Most of us can relate - a colleague does something that bothers us, and we can't help but stew on it until it becomes a full-blown problem. Before we know it, we're in the middle of a very unproductive argument, and nothing gets resolved. This is what's known as opening a can of worms, and it's not fun for anyone involved.

Fortunately, there are ways to avoid opening a can of worms at work. The next time something bothers you, try to have a constructive conversation with the person involved instead of letting your anger boil over. This way, you can address the problem head-on and come up with a resolution that works for everyone. It may not be easy, but it's definitely worth it in the long run.

Have you ever had a conversation that felt like being made to crawl across broken glass? You know the ones: they’re the ones that are unnecessarily painful, whether because of the topic being discussed or the people involved.

But fear not, you aren’t alone. We’ve all had to have those difficult conversations. And we all survived. With a bit of practice, you can learn to get through these conversations largely unscathed!

We’ve all been there before. You’re at work, and you find yourself treading on eggshells. Maybe you’re avoiding a difficult conversation with your boss, or maybe you’re just trying to keep the peace in a tense situation. Either way, it’s not a fun place to be. And it can take a toll on your mental and emotional health.
The thing is, when we avoid difficult conversations, we’re usually just putting off the inevitable. Sooner or later, the issue is going to come to a head. And when it does, it’s likely to be even more emotional and difficult than it would have been if you had addressed it head-on in the first place.

So what can you do? The next time you find yourself treading on eggshells at work, try to have a constructive conversation about the issue. It won’t be easy, but it will be worth it. By dealing with the problem directly, you can help resolve it and move on with your life.

Most of us can relate – a colleague does something that bothers us, and we can’t help but stew on it until it becomes a full-blown problem. Before we know it, we’re in the middle of a very unproductive argument, and nothing gets resolved. This is what’s known as opening a can of worms, and it’s not fun for anyone involved.

Fortunately, there are ways to avoid opening a can of worms at work. The next time something bothers you, try to have a constructive conversation with the person involved instead of letting your anger boil over. This way, you can address the problem head-on and come up with a resolution that works for everyone. It may not be easy, but it’s definitely worth it in the long run.

The Explosive Board Room

EXPLOSIVE CONVERSATIONS

Explosive conversations at work are usually the result of poor communication. When people feel like they're not being listened to, or that their ideas are being dismissed, it can lead to frustration and even anger. In some cases, this can lead to explosive conversations that can quickly escalate into heated arguments.

In addition to being disruptive, these conversations can also damage relationships and lead to resentment. But it doesn't have to be this way! With a little preparation, you can bring the temperature down on a difficult conversation, and avoid an explosive situation. One way to do this is to practice with an actor. They can help you role-play the conversation, and give you feedback on your performance.

This way, when you're in the middle of a really difficult conversation, you'll be more prepared to handle it in a constructive way.

OBSTINATE OSTRICH

Sometimes you have to deal with the Obstinate Ostrich, burying their head in
the sand and stubbornly refusing to change their opinion or chosen course of

action, despite attempts to persuade them to do so.

When you receive training to understand how to manage this situation,
there are a few things you can confidently try! First, get used to remaining
calm and constructive. It can be tempting to react emotionally, but it's
important to learn to stay focused on the issue at hand. Second, practice
how to compromise. This doesn't mean that you should give in to every
demand, but it's important to be willing to meet the other person half-way.
Finally, reach a point of acceptance with you don’t take things personally.
It's easy to take things too personally when we're in the heat of an
argument, but with practice, you can remember that this isn't about you

as a person. If you can keep these things in mind, managing a difficult
conversation with the obstinate ostrich will be much easier.

Explosive conversations at work are usually the result of poor communication. When people feel like they’re not being listened to, or that their ideas are being dismissed, it can lead to frustration and even anger. In some cases, this can lead to explosive conversations that can quickly escalate into heated arguments.

In addition to being disruptive, these conversations can also damage relationships and lead to resentment. But it doesn’t have to be this way! With a little preparation, you can bring the temperature down on a difficult conversation, and avoid an explosive situation. One way to do this is to practice with an actor. They can help you role-play the conversation, and give you feedback on your performance.

This way, when you’re in the middle of a really difficult conversation, you’ll be more prepared to handle it in a constructive way.

Sometimes you have to deal with the Obstinate Ostrich, burying their head in the sand and stubbornly refusing to change their opinion or chosen course of action, despite attempts to persuade them to do so.

THE OFFICE SASSQUATCH

SASS-QUATCH

Having an open conversation with the Sass-quatch can be both a fun and frustrating experience. You'll likely be entertained by their quick wit and sharp
tongue, but at times you may find yourself getting irritated by their constant jabs. Either way, it's important to remember that the Sass-quatch is just trying to get a reaction out of you.

So the best way to deal with them? Well this is  a conversation you’ll definitely need to think through. With practice, you can learn techniques to help you keep your cool and defuse them. After all, there's nothing more satisfying than getting the Sass-quatch to willingly sashay away.

Having an open conversation with the Sass-quatch can be both a fun and frustrating experience. You’ll likely be entertained by their quick wit and sharp tongue, but at times you may find yourself getting irritated by their constant jabs. Either way, it’s important to remember that the Sass-quatch is just trying to get a reaction out of you.

So the best way to deal with them is to keep your cool and defuse them. After all, there’s nothing more satisfying than putting the Sass-quatchin their place.

THE DEPARTMENT DRAGON

THE DEPARTMENT DRAGON

Entering the dragon’s lair can be a daunting experience. You want to be
respectful and professional, but you also want to stand your ground and assert yourself. The key is to find a balance between the two. Practice this
tricky conversation and once you’re on solid ground, you can slay the dragon. Slaaaaay!

Entering the dragon’s lair can be a daunting experience. You want to be respectful and professional, but you also want to stand your ground and assert yourself. The key is to find a balance between the two. Once you’re on solid ground, you can slay the dragon. Slaaaaay!

THE IRRELEPHANT

THE IRRELEPHANT

Having an open conversation at work with someone who feels irrelevant
and disengaged is probably one of the most difficult things you can do. If
you’re not careful, you can get pulled into the negative space and then nobody wins.

When you’re faced with this kind of difficult conversation, you probably
have a feeling it’s not going to go well, but you feel like you have to try
anyway. Learning how to change the tone of the conversation and
practising how to get it right in a safe learning environment first can make
the irrelevant feel seen when you put the practice into action.

Having an open conversation at work with someone who feels irrelevant and disengaged is probably one of the most difficult things you can do. It can feel like  trying to have a heart-to-heart with a cactus. You have a feeling it’s not going to go well, but you feel like you have to try anyway. Learning how to change the tone of the conversation and practising how to get it right in a safe learning environment first can make the irrelevant feel seen when you put the practice into action. 

OVER EAGER BEAVER

THE OVER EAGER BEAVER

They're always the first to arrive at work in the morning, the last to leave at night, and always enthusiastic about their work.

They're also always quick to share their latest ideas with anyone who will
listen. If you're not careful, they'll corner you in the kitchen and regale you
with their latest brilliant idea for improving the company's bottom line. You don’t want to discourage the over eager beaver though. With some High Impact conversation training, you can learn to manage it properly.
In these situations, it's important to be bold and human. First, let the over
eager beaver know that you understand their excitement.

Acknowledge
their feelings and tell them that you appreciate their passion. Then, gently
but firmly explain that you need to slow down. Let them know that you're
happy to talk with them, but that you need to take things at a more relaxed pace. By being honest and perceptive, you can manage a difficult conversation without discouraging the over eager beaver

IMAGINE IF… ENTHUSIASM EXTINGUISHER

Enthusiasm is great in small doses. But when it goes unchecked, everyone
gets a bit too keen, right? Urgh… That's why I'm sharing this enthusiasm
deterrent. It's simple: just spray it on the overly eager person and they will
immediately become less passionate, so you won't have to deal with their overbearing energy anymore.

Just be careful not to get any on yourself, because it can be pretty toxic.

They’re always the first to arrive at work in the morning, the last to leave at night, and always enthusiastic about their work.

They’re also always quick to share their latest ideas with anyone who will listen. If you’re not careful, they’ll corner you in the kitchen and regale you with their latest brilliant idea for improving the company’s bottom line.

Enthusiasm is great in small doses. But when it goes unchecked, everyone gets a bit too keen, right? Urgh… That’s why I’m sharing this enthusiasm deterrent. It’s simple: just spray it on the overly eager person and they will immediately become less passionate, so you won’t have to deal with their overbearing energy anymore.

Just be careful not to get any on yourself, because it can be pretty toxic.

THE DRAMA LLAMA

THE DRAMA LLAMA

Dealing with the Drama Llama can be tricky. They tend to hang around
the watercooler and love office gossip. The best approach is to be direct
and to the point. Practicing a High Impact Conversation with an actor can
help you create a calmer Llama by being firm, but also be respectful.
The Drama Llama is not used to being talked to in this way, but it's the
best way to get through to them. Whatever you do, just don't rise to their
level of drama, as the Drama Llama loves nothing more than company.

Double drama llama!

Dealing with the Drama Llama can be tricky. They tend to hang around the water cooler and love office gossip. The best approach is to be direct and to the point. Be firm, but also be respectful.

The Drama Llama is not used to being talked to in this way, but it’s the best way to get through to them. Whatever you do, just don’t rise to their level of drama, as the drama loves nothing more than company. Double drama llama!

SAFE SPACE

THE SAFE SPACE

This is the environment we can create together by taking the time to
practice and use our training on having high impact conversations. A safe
space is a place where people feel comfortable expressing themselves
without fear of judgement or discrimination. In the workplace, creating a
safe space can help to foster a culture of open communication and respect.

When employees feel like they can speak up without judgement or
retaliation, they are more likely to share new ideas, report problems, and
provide feedback. As a result, creating a safe space can help to improve
morale, increase productivity, and promote innovation.

A safe space is a place where people feel comfortable expressing themselves without fear of judgement or discrimination. In the workplace, creating a safe space can help to foster a culture of open communication and respect.

When employees feel like they can speak up without judgement or retaliation, they are more likely to share new ideas, report problems, and provide feedback. As a result, creating a safe space can help to improve morale, increase productivity, and promote innovation.

COMMON SENSORY ROOM

THE COMMON SENSORY ROOM

Creating an environment where people can constructively approach
differences of thoughts and opinions opens up the workplace to creating
trust. Creating trust unlocks the common-sensory room, which is a space
where people can feel open to having a constructive conversation and common sense prevails.

This is a place where people can come to find solutions to problems, share
ideas and think outside the box. A space for collaboration, creativity and innovation.

THE UNICORN IN THE ROOM

There's something magical about a unicorn - they have a way of capturing your imagination and making you believe in the impossible, and they're the opposite of an elephant in the room! When you find a way to have high impact conversations well, you can fill your whole organisation with unicorns.

We all know the feeling of being in a work meeting that’s going nowhere. The Common-sensory Room is a space where people can have a constructive conversation and common sense prevails.

This is a place where people can come to find solutions to problems, share ideas and think outside the box. A space for collaboration, creativity and innovation.

Welcome to our new identity. We are now Alchemist.

Apex and Interact, our heritage brands have come together to create something new and exciting. 

Our new website is the perfect place to explore what we have to offer. 

Alchemist- one team, one culture, and one pool of associates, all with unlimited potential. 

Welcome to our new identity. We are now Alchemist.

Apex and Interact, our heritage brands have come together to create something new and exciting. 

Our new website is the perfect place to explore what we have to offer. 

Alchemist- one team, one culture, and one pool of associates, all with unlimited potential.