The Alchemist Story
Blending two heritage brands together, Alchemist was born. Driven by the strengths and experience of both brands, we have the capacity to push innovation and deliver exceptional blended learning experiences to the L&D market at a global scale.
The name ‘Alchemist’ perfectly describes the holistic approach to learning and development that is ingrained in our teams. It is our carefully curated blend of philosophy, science, practice and experience that sets us apart.
Our sole mission is to create exciting, engaging and effective learning that challenges the status quo of the training world.
What We're looking For
The Client Sector lead is responsible for building and maintaining strategic relationships with enterprise clients within a defined sector.
The Client Sector Lead operates as a trusted thinking partner, fostering long term partnerships and maximising revenue opportunities by driving innovative solutions to enhance customer value and satisfaction.
Reporting to the Chief Sales Officer, the Client Sector Lead is a multi-faceted role that blends strategic thinking, commercial acumen and exceptional consultative selling and relationship building skills to drive growth across their key accounts.
Your key responsibilities will include:
- Operate as the lead relationship manager on the sector’s largest enterprise accounts, taking a proactive account growth perspective and looking for innovative ways to increase the customer’s lifetime value.
- Take overall accountability of sector accounts and lead consistent Key Account Management processes, including conducting regular business reviews and performance analysis with clients to ensure client satisfaction and drive growth.
- Build and maintain strong relationships with existing and prospective clients, understanding their needs and demonstrating the sector/subject matter expertise and business acumen to effectively partner with our clients’ executive teams and position Alchemist Solutions effectively.
- Adopt a consultative approach and position Alchemist as a strategic partner and identify opportunities for expanding services and solutions within existing client accounts to maximise account growth by increasing client spend and mix of VPS/Modalities.
- Work in partnership with the Solutions Director and Growth team to capitalise on sector growth opportunities and optimise new client acquisition and onboarding.
- Strategically manage the pipeline by identifying, prioritising, and securing new business opportunities to expand the account’s value.
- Deliver strong financial performance by consistently meeting revenue, profitability, and growth targets for each account under your ownership.
- Drive and manage high performance through proactive line management of Account Managers, including managing workflow, performance and development by supporting organisational efforts to enhance commercial capability.
- Collaborate effectively with internal teams, including Delivery, Learning and Digital Success & our creative Studio to ensure cohesive service delivery and exceptional client experiences.
- Maintain meticulous record keeping, using key systems including CRM to deliver timely, accurate reporting of account portfolio performance including top line revenues, profitability and pipeline.
- Enterprise Account Growth.
- Pipeline Value.
- Deal velocity, Average Deal Value, Repeat / Renewal Rate.
- Profitability of Customer Portfolio.
- Development of a high-performance Team.
- New Customer Acquisition Rate (self-sourced i.e. from referrals or in collaboration with Solutions Director / Growth Team).
- Customer Feedback.
What You'll Need
- Demonstrable experience of influencing external executive level stakeholder relationships within existing / prospective key sector clients, and own internal team and various key players within organisation, through effective leadership skills.
- Strong ability to establish and manage positive internal and external stakeholder relationships through effective collaboration and excellent written / verbal communication skills.
- Demonstrable record of performing a consultative leadership role to clients, presenting effectively thoughtful insights to them and generating new sales based on your expertise.
- Strong ability to produce effective proposals that positively impact existing / new clients, providing quality design and methodology insights, and demonstrating effective commercial acumen.
- Proven experience of line-managing a team of your own effectively, with evidence of how their growth and development has been achieved.
What You'll Get From Us
- Enjoy a competitive base salary and bonus structure, and benefits package that is reflective of our ambitions.
- Be part of a team helping to deliver transformed learning experiences and challenging the status quo in the private, public and third sector.
- Significant ownership of your work and the opportunity to enjoy the impact you create.
- The opportunity to work alongside lovely people with exceptional minds that are all focused on developing our business further.
- Highly challenging, evolving and interesting work that you will take pride in undertaking.
- Play a pivotal role in a rapidly growing, funded scale-up.
- Work in an extremely supportive environment focused on your learning and development.
Benefits
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing
- programme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Our Focus On Diversity, Equity & Inclusion
We are focused on being a diverse, equitable and inclusive organisation, and want this to be our strength. We are actively working towards Alchemist being a place where everyone can thrive and make their best contribution to our mission. We know that the more perspectives, voices, and experiences we can bring to our work, the better. We warmly welcome applications from all marginalised groups, communities and backgrounds.
We want our recruitment process to be as accessible as possible to anyone interested in us. If you require a reasonable adjustment or additional support as you apply for this role, please email our Talent Acquisition & HR Partner, Anup Vithlani, at anupv@thisisalchemist.com and he will contact you to discuss how we can help.